From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly report from June 1935 detailing customer complaints and company policy regarding brake issues.
| Identifier | ExFiles\Box 130\1\ scan0239 | |
| Date | 30th June 1935 | |
| CUSTOMERS' COMPLAINTS. - C.C. COMPANY POLICY. - C.P. QUARTERLY COMPLAINTS - JUNE QUARTER 1935. TOTAL BRAKE COMPLAINTS. 25 HP. PH.II. TOTAL. GRAND TOTAL. REMARKS. June Quarter. C.C. 188 46 234) C.P. 72 25 97) 331 Previous Quarter. C.C. 199 57 256) C.P. 110 21 131) 387 Six Months. 569 149 718 718 BRAKES SQUEAK - FRONT. June quarter. C.C. 15 3 18) C.P. 3 - 3) 21 Pivoted type shoes are now standard and also fitted in cases of repetition complaints. Depot Sheet Hd.{Mr Hayward/Mr Huddy}224 deals with adjustment of these shoes. Previous quarter. C.C. 21 4 25) C.P. 3 - 3) 28 Six Months. 42 7 49 49 BRAKES SQUEAK - REAR. June quarter. C.C. 32 6 38) C.P. 4 - 4) 42 Pivoted type rear brake shoes for Phantom II cars prior to N.2 series, now available for serious complaints. Stronger damping springs for these shoes now fitted. Pivoted type rear brake shoes now fitted to 20/25 HP. rear. Previous quarter. C.C. 45 6 51) C.P. 5 - 5) 56 Six Months. 86 12 98 98 BRAKES SEIZE. - FRONT. June Quarter. C.C. 2 3 5) C.P. 7 10 17) 22 Modification to 20/25 and PH.II front brake shafts is now being carried out on all cars as they become available, as per Depot Sheets Hd.{Mr Hayward/Mr Huddy}216 and Hd.{Mr Hayward/Mr Huddy}223. Previous Quarter. C.C. 1 2 3) C.P. 14 7 21) 24 Six Months. 24 22 46 46 | ||