From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaint regarding booming noises and hard rear cushions in a new car.
| Identifier | ExFiles\Box 47\3\ Scan389 | |
| Date | 4th April 1932 | |
| X4117. Sec. from FN. Copy to Hs.{Lord Ernest Hives - Chair} BR (for G.{Mr Griffiths - Chief Accountant / Mr Gnapp} Hancock) 40-32. Mrs. Corrigan. This owner having sent back her new car from Paris yesterday, which she drove on once and only about ten days ago, because she complained of booming noises to the extent, she alleged, that it was impossible to carry on conversation. I took the car out on the arterial roads to-day with Mr. Munroe and Marini (the owner's chauffeur). There was also a complaint of the rear cushions being altogether too hard, the owner being of very light weight. Mrs. Corrigan is recognised as being of the "Mrs. Boring" type, but she is very wealthy and close attention has to be given to her whims or feelings in the matter. I found that the car did not show itself to be a bad case of drumming, in fact it is probably a bit better than the majority of new cars of the series not having diamond-engine-mounting. It is however, quite possible to observe, and in the frame of mind to be irritated by, drumming which may take place at the 18/28 period, and also at the higher speed period between 54 and 60 m.p.h. especially on the overrun in this latter case. NP. and JLH. spent a considerable time on this car before it was delivered, and it was then decided that it was good enough to hand over to the owner. I have spoken to Hs.{Lord Ernest Hives - Chair} on the 'phone this afternoon and he agrees with me that the only line we might immediately adopt, especially as George Hancock happens to be in London until to-morrow, is to get him to closely examine the condition and ascertain whether by disconnecting the rear | ||