From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaints and subsequent repairs for Chassis 3.CP.88, owned by Mr. Herman Cron.
| Identifier | ExFiles\Box 146\1\ scan0266 | |
| Date | 23th May 1938 | |
| COPY. To Rolls Royce Ltd., Derby ............Hd.{Mr Hayward/Mr Huddy} Levallois, Sr/VA.5/ET.23.5.38. re Chassis 3.CP.88 - Mr. Herman Cron. With reference to your Hd{Mr Hayward/Mr Huddy}/SB.{Mr Bull/Mr Bannister}20/HR.18.5.38. and copy of letter from J.S. INSKIP, Inc. of New York, the following is our report : The above car was sent to us on the 28.2.38. for attention to the undermentioned complaints : 1. Clutch jaggers badly, especially when reversing. 2. Petrol pump leaks and insufficient debit when negotiating mountain passes. 3. Knock from rear end of the side steering tube. The had then covered 3719 miles. Please refer to Owner's Complaint Report No.P.62. We dismantled the clutch and fitted the latest type cushioned clutch plate (G.85600), plus outstanding standard modifications. The flywheel was found to be in good condition. We lightly polished the friction surface in position. As the pressure ring was found to be out of truth, we reground the friction surface and then repolished it. After fitting the new clutch plate, the clutch was found to be quite all right on test. The customer's Chauffeur, Wadun Gaesky, is well known to us, but we must say we are very surprised that he should have put oil in the clutch, because we believe that he has lived for some considerable length of time in New York and should know the New York Repair Depot. Why did he not report the matter to J.S INSKIP. Inc. at an earlier date instead of doping the clutch with oil during a period of several weeks? We note from J.S. INSKIP Inc's. letter that they found the flywheel and pressure ring had both 'picked up' and were "lightly scored", making it necessary to re-grind them. | ||