From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Instructions to representatives regarding the return procedure for defective or damaged material.
| Identifier | ExFiles\Box 10\3\ 03-page068 | |
| Date | 31th March 1938 | |
| No. 60. CONFIDENTIAL - FOR BRITISH EYES ONLY INSTRUCTIONS TO REPRESENTATIVES Subject:- REPAIRS & REPLACEMENTS ON SITE & RETURN OF DEFECTIVE MATERIAL TO DERBY. (a) THE ARRANGEMENTS ARE AS FOLLOWS:- ALL DEFECTIVE OR DAMAGED MATERIAL TO BE RETURNED TO DERBY, ADDRESSED TO THE SERVICE DEPT: UNLESS OTHERWISE INSTRUCTED. (b) CASES IN WHICH FREE REPLACEMENTS OF MATERIAL ARE TO BE SUPPLIED SHOULD BE DEALT WITH AS FOLLOWS:- Should the parts be required urgently the question of free issue can be dealt with after the despatch of the new material. (c) INSTRUCTIONS SHOULD BE GIVEN THAT A LABEL SHOULD BE ATTACHED TO ALL PARTS RETURNED FOR WHATEVER REASON STATING:- (1) THE CHASSIS NO. FROM WHICH THE PART WAS REMOVED. (2) DATE WHEN REMOVED. (3) MILEAGE AT WHICH REMOVED. (4) BRIEF PARTICULARS OF REASON FOR REMOVAL (5) IF RETURNED FOR CREDIT, STATE NO. & DATE OF INVOICE ON WHICH THE REPLACEMENT WAS CHARGED. (d) A DUPLICATE OF THE LABEL SHOULD BE ATTACHED TO A LETTER ADDRESSED TO THE SERVICE DEPARTMENT, GIVING THE FOLLOWING INFORMATION:- (1) FULL PARTICULARS OF ANY WORK CARRIED OUT ON THE CAR IN WHICH THE RETURNED PART WAS FITTED. (2) IF THE DEFECT IS OF A RECURRENT NATURE, STATE SO. (3) A DETAILED REPORT ON THE HISTORY OF THE CASE IN ORDER THAT A DECISION MAY BE REACHED AS TO WHETHER A FREE REPLACEMENT OR CREDIT CAN BE ALLOWED. (e) A THIRD COPY OF THE LABEL SHOULD BE RETAINED BY THE REPRESENTATIVE FOR HIS RECORDS. | ||