From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Internal memorandum discussing customer complaints and specifications for road springs.
| Identifier | ExFiles\Box 72\3\ scan0227 | |
| Date | 15th March 1927 | |
| (9410 To Hs.{Lord Ernest Hives - Chair} from Hs{Lord Ernest Hives - Chair}/Rm.{William Robotham - Chief Engineer} Hs{Lord Ernest Hives - Chair}/Rm{William Robotham - Chief Engineer}3/LG15.3.27. ROAD SPRINGS. You will see by the enclosed that BY.{R.W. Bailey - Chief Engineer} has successfully attached the blame for the somewhat peculiar 20% stiffer springs to Sales. DA.{Bernard Day - Chassis Design} wont do anything because he says R.{Sir Henry Royce} agreed to this spring. If he did, I cannot believe that he understood the problem. Could you get him to define 20% stiffer springs while you are at Le CanadelHenry Royce's French residence? The whole trouble with the Spanish complaint is that Ss.{S. Smith} and Rv. are totally bewildered by their combination of most uncomfortable riding and buffer crashing. Any complaint they make must seem ridiculous on the face of the type of spring that they think they have fitted. Therefore I don't see that we shall get any help out of them as to what their trouble really is until they know what the true relation between standard springs and those with which they have been supplied. Obviously, 20% on the top of the exceptionally heavy springs we were fitting a year ago would raise a protest from the crew of an armoured car. Personally I believe 10% stiffer at the rear with our present method of weight manipulation (i.e. half the front passengers and twice the rear etc) would be a sound std. but of course it wants verifying if the roads are not much worse in Spain than in France. We want the present 20% stiffer spring scrapped at once. Hs{Lord Ernest Hives - Chair}/Rm.{William Robotham - Chief Engineer} | ||