From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly report from March 1932 detailing customer complaints and works policy actions for vehicle brakes.
| Identifier | ExFiles\Box 47\3\ Scan423 | |
| Date | 1st March 1932 | |
| Customer's Complaint - C.C. Work's Policy - W.P. QUARTERLY COMPLAINTS - MARCH 1932. 20 HP. 25 HP. PH.I. PH.II. TOTAL. GRAND TOTAL. REMARKS. TOTAL BRAKE COMPLAINTS. March Quarter. C.C. 10 51 15 62 138 } 187 W.P. - 14 - 35 49 } Previous " C.C. 22 53 12 107 194 } 206 W.P. - 5 - 7 12 } Six months. 32 123 27 211 393 393 BRAKES SQUEAK - FRONT. March Quarter. C.C. 2 7 6 24 39 } 41 Pivoted type shoes are now standard W.P. - - - 2 2 } and also fitted in cases of repetition complaints. Depot Sheet Previous " C.C. 3 9 1 46 59 } 63 No.Hd.{Mr Hayward/Mr Huddy}224 deals with adjustment of W.P. - - - 4 4 } these shoes. Six months. 5 16 7 76 104 104 BRAKES SQUEAK - REAR. March Quarter. C.C. 2 2 6 15 25 } 25 Pivoted type rear brake shoes for W.P. - - - - - } Ph.II cars prior to N.2 series now Previous " C.C. 3 5 1 38 47 } 49 being manufactured and will shortly W.P. - 1 - 1 2 } be available for serious complaints. Six months. 5 8 7 54 74 74 BRAKES SEIZE - FRONT. March Quarter. C.C. - 10 6 15 31 } 52 Modification to 20/25 HP. and Ph.II W.P. - 5 - - 36 } front brake shafts is now being Previous " C.C. 1 3 - - 4 } 4 carried out on all cars as they W.P. - - - - - } become available as per Depot Sheets Six months. 1 18 - 37 56 56 Hd.{Mr Hayward/Mr Huddy}216 and Hd.{Mr Hayward/Mr Huddy}223. | ||