From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Seeking Mr. Royce's agreement on methods to resolve customer complaints.
| Identifier | ExFiles\Box 35\2\ scan 239 | |
| Date | 27th September 1920 | |
| Contd. -3- Hs{Lord Ernest Hives - Chair}4/LG27.9.20. expanded. We have not found nor can we anticipate that either of these things can possibly cause any harm, the question is whether they are going to prove a permanent cure. We wish to get Mr. Royce's agreement in cases where customers complain, that we can use one of these methods in order to overcome that complaint. Hs.{Lord Ernest Hives - Chair} | ||