From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly report from December 1932 detailing customer complaints about vehicle brakes.
| Identifier | ExFiles\Box 47\3\ Scan520 | |
| Date | 31th December 1932 | |
| Customer's Complaint - C.C. Work's Policy. - W.P. O x 417 QUARTERLY COMPLAINTS - DECEMBER 1932. 841) 20 HP. 25 HP. PH.I. PH.II. TOTAL. GRAND TOTAL. REMARKS. TOTAL BRAKE COMPLAINTS. December Quarter. C.C. 3 73 6 79 161) 237 W.P. - 24 1 51 76) Previous " C.C. 10 69 7 63 149) W.P. 3 52 - 48 101) 250 Six Months. 16 218 14 239 487 487 BRAKES SQUEAK - FRONT. December Quarter. C.C. 1 6 1 24 32) 36 Pivoted type shoes are now standard and also fitted in cases of repetition complaints. Depot Sheet No. Hd.{Mr Hayward/Mr Huddy}224 deals with adjustment of these shoes. W.P. - - - 4 4) Previous " C.C. 1 10 3 18 32) 32 W.P. - - - - - Six Months. 2 16 4 46 68 68 BRAKES SQUEAK - REAR. December Quarter. C.C. 1 7 2 29 39) 39 Pivoted type rear brake shoes for Ph.II cars prior to N.2 series now available for serious complaints. Stronger damping springs for these shoes now fitted. W.P. - - - - -) Previous " C.C. 1 7 1 18 27) 28 W.P. - - 1 1) Six Months. 2 14 3 48 67 67 BRAKES SEIZE - FRONT. December Quarter. C.C. - 2 - 1 3) 61 Modification to 20/25 and Ph.II front brake shafts is now being carried out on all cars as they become available as per Depot Sheets Hd.{Mr Hayward/Mr Huddy}216 and Hd.{Mr Hayward/Mr Huddy}223. W.P. 1 14 - 43 58) Previous " C.C. - 3 - - 3) 57 W.P. 1 10 - 43 54) Six Months. 2 29 - 87 118 118 | ||