From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Drafting of a letter in response to a customer complaint.
Identifier | ExFiles\Box 17\4\ Scan091 | |
Date | 2nd November 1934 | |
Rx7430 Rm{William Robotham - Chief Engineer} P S/W (Hs.{Lord Ernest Hives - Chair}) H14/H2.11.34. Complaint case. Wyns. - 128-PY. Following on receipt of your Hs{Lord Ernest Hives - Chair}/GWH{George W. Hancock - Head Chateauroux}9/KW9.10.34. and Hs{Lord Ernest Hives - Chair}/GWH{George W. Hancock - Head Chateauroux}4/KW22.10.34. which indicated that there was very little we could do to help Mr. Wyns, C. asked me to write him a letter to make the best of it. We do not like to send this until you have approved the draft and therefore attach it. Will you kindly make any criticisms you think necessary, or add anything you think will help? encl. H.{Arthur M. Hanbury - Head Complaints} | ||