From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly report summarizing customer complaints and warranty claims for various models, covering issues with springs, servos, steering, and starter motors.
| Identifier | ExFiles\Box 130\1\ scan0034 | |
| Date | 31th March 1933 guessed | |
| - 11 - SPRINGS SQUEAK. 20 HP. 25 HP. PH.I. PH.II. TOTAL. GRAND TOTAL. REMARKS. March quarter. C.C. - - - - -) - Grooved springs cure Ph.I and 20/25 HP. complaints. Lubrication of Ph.II rear springs now improved. W.P. - - - - -) Previous quarter. C.C. - 1 - 1 2) 3 W.P. - - - - 1) Six Months. - 2 - 1 3) 3 SERVO JAGGERS AND GRABS AND INEFFICIENT. March quarter. C.C. 7 40 2 12 61) 86 Existing liners have been unsatisfactory and new Ferodo R.A.D.13 liners are now standard and are being used for all replacements. W.P. - 19 - 6 25) Previous quarter. C.C. 2 33 6 13 54) 65 W.P. - 6 - 5 11) Six Months. 9 98 8 36 151 151 STEERING WOBBLES AND JOGGLES OR SNATCHES. [Handwritten: Continental? Any.] March quarter. C.C. - 11 - 19 30) 41 Improved lubrication and bedding of cross steering tube ball ends ensure more constant friction. Depot Sheet Hm.{Capt. W. Hallam - Head Repairs}160. Pivot lean, shock damper loads etc. are dealt with in Depot Sheet Hm.{Capt. W. Hallam - Head Repairs}198. Spring loaded front spring rear shackle is now standard and is used in severe cases of complaint. W.P. - 2 - 9 11) Previous quarter. C.C. - 7 - 27 34) 49 W.P. - - - 15 15) Six Months. - 20 - 70 90 90 STARTER MOTORS. March quarter. C.C. 9 15 - 7 31) 35 20 HP. and 20/25 Starter Drives require further improvement. See Depot Sheets Hm.{Capt. W. Hallam - Head Repairs}165, Hd.{Mr Hayward/Mr Huddy}192. PH.II and Hd.{Mr Hayward/Mr Huddy}197. 20/25 HP. W.P. - 2 - 2 4) Previous quarter. C.C. 9 7 - 12 28) 31 W.P. - 1 - 2 3) Six Months. 18 25 - 23 66 66 | ||