From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Statistical breakdown of vehicle complaints over two quarters, detailing issues and their remedies.
| Identifier | ExFiles\Box 130\1\ scan0387 | |
| Date | 31th March 1936 guessed | |
| - 7 - SPRINGS NOT COMFORTABLE. 25 HP. PH.II. TOTAL GRAND TOTAL. REMARKS. March Quarter. C.C. 46 21 67) C.P. 1 1 2) 69 We can cure many complaints on earlier cars by suitable adjustment to shock dampers and choice of spring ratings. Controllable shock dampers are an improvement but they do not satisfy everybody. General weight distribution and seating position are responsible for many complaints of pitching and discomfort. Previous Quarter. C.C. 44 21 65) C.P. - - -) 65 Six Months. 91 43 134 134 STEERING WOBBLES AND JOGGLES OR SNATCHES. March Quarter. C.C. 25 6 31) C.P. - 1 1) 32 These complaints have been dealt with by attention to cross and side steering tube friction. Previous Quarter. C.C. 27 14 41) C.P. 1 - 1) 42 Six Months. 53 21 74 74 STEERING KNOCKS AND STIFF. March Quarter. C.C. 9 8 17) C.P. 4 1 5) 22 Stiffness in the steering can be reduced by lower cross and side steering tube friction and using XL. oil in steering box. Depot Sheet No. Hd.{Mr Hayward/Mr Huddy}278. Previous Quarter. C.C. 12 2 14) C.P. - - -) 14 Six Months. 25 11 36 36 STARTER MOTOR. March Quarter. C.C. 43 7 50) C.P. 2 2 4) 54 These are chiefly complaints of slipping and are cured by fitting new cork washers. Previous Quarter. C.C. 17 8 25) C.P. 5 - 5) 30 Six Months. 67 17 84 84 | ||