From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Request for detailed information on customer complaints regarding returned Ph.III Mk.VI matrices for reconditioning.
| Identifier | ExFiles\Box 146\1\ scan0013 | |
| Date | 18th September 1937 | |
| W/P. To Sr. from Rm{William Robotham - Chief Engineer}/Std. c. Hs.{Lord Ernest Hives - Chair} c. Hd.{Mr Hayward/Mr Huddy} 1245 We are informed by our Order Office that you have returned three Ph.III. Mk.VI. matrices to the makers for reconditioning, these having been removed from customers' chassis. We should have been notified immediately these complaints occurred, as our experience so far has been that the Mk.VI. core is satisfactory. Will you please let us have immediately full information regarding the complaints - whether high or low speed overheating, mileage of car and time in service, whether complaints of water loss apart from boiling etc. These particulars are urgently required. Rm{William Robotham - Chief Engineer}/Std. | ||