From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaint regarding faulty steering and vibration on a 3.5 litre Bentley on pave roads.
| Identifier | ExFiles\Box 87\5\ scan0144 | |
| Date | 13th July 1934 | |
| S/W (Hs.{Lord Ernest Hives - Chair}) c. to EP.{G. Eric Platford - Chief Quality Engineer} X250 H22/MC13.7.34. 3½ litre Bentley. Faulty steering on Pave roads. B-88-AH...M.Jules Delacroix, Tirlemont. -------------------- We have received today a further letter from M.{Mr Moon / Mr Moore} Delacroix again raising the matter of the steering on Belgian roads, which produces excessive vibration, "a kind of shimmy movement" and damage to the body. Sg.{Arthur F. Sidgreaves - MD} asks me to remind you of a memo. addressed to you by EP{G. Eric Platford - Chief Quality Engineer}, namely EP{G. Eric Platford - Chief Quality Engineer}18/MH{M. Huckerby}6.7.34, on this same matter as he is anxious to see your reply and to have your views as to what could be done. Meanwhile we are acknowledging M.{Mr Moon / Mr Moore} Delacroix's letter but it seems probable that we shall have to make some constructive suggestion to help him. H.{Arthur M. Hanbury - Head Complaints} | ||