From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
The policy for car springing to meet various customers' special requirements and tastes.
| Identifier | ExFiles\Box 106\1\ scan0272 | |
| Date | 1st January 1931 | |
| Hs{Lord Ernest Hives - Chair}/Rm.{William Robotham - Chief Engineer} c. Cx.{Major Len W. Cox - Advertising Manager} PN.{Mr Northey} BY.{R.W. Bailey - Chief Engineer} Sg.{Arthur F. Sidgreaves - MD} Wor.{Arthur Wormald - General Works Manager} 85410. (handwritten) EP{G. Eric Platford - Chief Quality Engineer}9/H1916.31. 87410 (handwritten) 85410 (handwritten) re. SPRINGING OF R-R CARS. With reference to your Hs{Lord Ernest Hives - Chair}/Rm{William Robotham - Chief Engineer}4/KT13.6.31, and as discussed with you, we take it that, as it appears impossible at present to obtain one type of springing which meets all requirements, your recommendations are the only alternative. If so, it should be recognised by all concerned and arrangements made accordingly. Having tested the various types described and in view of our experience in dealing with customers' complaints and requirements, we are able to confirm that springs can be fitted to suit various customers' special tastes. The limits to which the car can be used with the various types of springs, however, must be realised. It will be necessary for sales to find out what the customer's requirements are and convey this to the Works and the complete final car inspector-testers, so that suitable type springs can be instructed and the car finally tested and delivered to the known requirements. We have always pushed for more information re "general customers' requirements" on our specification. We should like Cx{Major Len W. Cox - Advertising Manager}'s and BY's comments on the practicability of this scheme, having regard to the increased expense of stocks of springs and possible changeover before delivery, against the present expense of dealing with complaints after the car gets into customer's hands and the harm this must do to our reputation. EP.{G. Eric Platford - Chief Quality Engineer} | ||