From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Requesting an urgent decision on alterations to car cooling systems to avoid customer complaints of overheating.
| Identifier | ExFiles\Box 181\M8\ img005 | |
| Date | 28th November 1924 | |
| X766 SECRET. To Hs.{Lord Ernest Hives - Chair} from BJ. <s>Copy to Ey.</s> BJ.6/H9.12.24. COOLING INVESTIGATIONS. Experimental Report, Hs{Lord Ernest Hives - Chair}7/LG28.11.24. We are extremely interested in your very thorough investigations on this subject and the conclusion come to. Can you please let us know: (a) What alterations you consider might be made on cars which have already been delivered. (b) Ditto on cars not yet delivered. (c) E.A.C. cars not yet made. The sooner we arrive at a decision on these points, the better, as (a) there are a number of disgruntled customers who will be taking their cars to the South of France very shortly, and we should like to get these altered before them; (b) if we go on delivering cars without alterations, we shall have more disgruntled customers; (c) we want to avoid owners of E.A.C. cars spreading reports as soon as they receive them that they are just as bad as the 40/50 h.p., and that we have failed again in producing a car which does not overheat. B.J. | ||