From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer feedback and identified faults in a car, including bodywork, comfort, and performance issues.
| Identifier | ExFiles\Box 71\1\ scan0423 | |
| Date | 6th February 1927 | |
| 48830 To Wor.{Arthur Wormald - General Works Manager} from Hs{Lord Ernest Hives - Chair}/Rm.{William Robotham - Chief Engineer} Hs{Lord Ernest Hives - Chair}/Rm{William Robotham - Chief Engineer}1/LG.6.2.27. We give below some information we have received from Hs.{Lord Ernest Hives - Chair} Paris :- The chief criticisms of the car by Dales was the body work; it was of course impossible for PN.{Mr Northey} to sit in the car. They also complained of not sufficient elbow room. DA{Bernard Day - Chassis Design}/EV.{Ivan Evernden - coachwork} is satisfied that the Barker's car will be very much better. This will be obtained without altering the outside lines of the body. Ps. met us at Boulogne and we rode two in the rear seat to Paris. The comfort of the rear seats is not at all bad, except that the passengers have to hold the windscreen in position. We are having an extra stay made, to avoid this, in Paris. At the moment there appears to be something wrong with the petrol system which prevents the car exceeding 76 MPH. We have a suspicion that this may be due to the Zenith filter. We shall have a chance of proving this better on the way down. There are several bad rattles in front, of which we have not yet found the cause; the vibration steering column is bad and something will have to be done to improve this, and we should like you to make a test at Derby. Hs.{Lord Ernest Hives - Chair} Hs{Lord Ernest Hives - Chair}/Rm.{William Robotham - Chief Engineer} | ||