From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Outlining the procedure for handling damaging customer complaints about new models.
| Identifier | ExFiles\Box 33\1\ Scan260 | |
| Date | 24th November 1925 | |
| BJ3/H24.11.25 (Cont'd.{John DeLooze - Company Secretary}) -2- We must remember that in the meantime each customer is spreading damaging reports that there is something radically wrong with our new models. In case of any complaints on this point being received from the customers or agents, these should be placed before the Administration at once, no matter whether the complaints happen hourly or weekly, in order that the Administration may decide how each complaint should be dealt with. S. should of course supply a summary of the position to the Administration such as will enable a conclusion to be arrived at without delay. B.J. COPY | ||