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From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quoting a positive personal letter from a Bentley customer, Mr. J.W. Howlett, regarding his car purchase.

Identifier  ExFiles\Box 89\4\  scan0015
Date  18th December 1936
  
RM{William Robotham - Chief Engineer}
2.61
To Sg.{Arthur F. Sidgreaves - MD} from Lp.{Mr Lappin}
Copy to Cx.{Major Len W. Cox - Advertising Manager}
" " Bly.{B. W. Bleaney - Bentley Sales}
Lp.{Mr Lappin}1/LAM.18.12.36.

Mr.J.W.Howlett - Bentley Car.

I sold a Bentley car to the above, who is the Chairman of the Wellworthy Piston Rings Ltd., and the following is extracted from a personal letter to me:-

"The point I do want to emphasize is this, however: I think it is the first time I have ever thoroughly enjoyed a long drive. To me motoring has become a necessity: a means of conveyance from place to place, but to drive from Town to home last Friday was a new sort of revelation, and I feel not only thrilled but really proud of it, and I have very largely to thank you for this happening. Now I have got it I am delighted, and again I want to say thank you."

Lp.{Mr Lappin}

S/W
  
  


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