From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Recurring trouble and customer complaints of rattles with the front axle damper on the Bentley, recommending production of new parts.
| Identifier | ExFiles\Box 84\3\ scan0288 | |
| Date | 4th November 1938 | |
| 201 Sc. from Rm.{William Robotham - Chief Engineer} 33838 HJS. EW. RH.{R. Hollingworth} JEP. FWC. RHC.{R. H. Coverley - Production Engineer} FCP. EWH. B14/TRL.4.11.38. FRONT AXLE DAMPER ON THE BENTLEY. It will be remembered that sufficient trouble has occurred at this point for the service situation to be considered serious. For this reason the modifications were fitted to the last 15,000 mile Bentley S-B-IV, and these completed the test in excellent condition. A standardisation sheet has been started, and is at present being costed up, but, in the meantime, there are a number of customers who have complained of rattles from these connections on more than one occasion. We recommend that some parts should be produced as soon as possible to deal with these recurrent complaints, and also that the new pieces should be brought on production at the earliest moment even if a certain quantity of scrap has to be incurred thereby. RM.{William Robotham - Chief Engineer} | ||