From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly report from June 1936 detailing customer complaints about brakes.
| Identifier | ExFiles\Box 130\4\ scan0060 | |
| Date | 30th June 1936 | |
| QUARTERLY COMPLAINTS - JUNE QUARTER 1936. Customers' Complaints. - C.C. Company Policy. - C.P. TOTAL BRAKE COMPLAINTS. TOTAL. REMARKS. June Quarter. C.C. 335) 406 These are the total brake complaints. C.P. 51) We give below an analysis of these complaints at the request of the Experimental Department. Previous Quarter. C.C. 289) 332 C.P. 43) Six Months. 738 1. BRAKE JUDDERS AT ABOUT 40 M.P.H. WHEN BRAKES ARE FLICKED ON. June Quarter. C.C. 18) 18 Improved by attention to bedding of brakes C.P. -) and servo damping. Modification to front brakes now instructed for cases of complaint. Previous Quarter. C.C. 13) 14 C.P. 1) Six Months. 32 2. BRAKES INEFFICIENT WHEN WET. June Quarter. C.C. 7) 12 Water excluders are now standardised and C.P. 5) Depot Sheet No. Hd.{Mr Hayward/Mr Huddy}277 issued. Previous Quarter. C.C. 20) 20 C.P. -) Six Months. 32 | ||