From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Summary report on vehicle complaints, fault statistics, and remedial actions taken.
| Identifier | ExFiles\Box 47\2\ Scan078 | |
| Date | 9th June 1928 guessed | |
| -2- Nature of Complaint. | No. of Cars. | Remarks. Steering (Various). (a) .340 Worm & Nut. (b) Side steering tube (c) Cross " (d) Rattles in column controls. | W. 23. R.{Sir Henry Royce} 57. P. 10. Total 90. Last qtr's. total - 90. | New improved design is now standard on Production. This work is now only carried out in cases of customer's complaint or on cars going abroad. Total attended to this quarter - 90, 82 of which we dealt with as follows :- (a) 19. (b) 25. (c) 22. (d) 15. Noisy Magnetos & Magneto Failures. | W. 3. R.{Sir Henry Royce} 18. P. 1. Total 22. Last qtr's. total - 52. | Improved design now in use. Burning Platinum Points. | W. 4. R.{Sir Henry Royce} 2. P. -. Total 6. Last qtr's. total - 23. | (a) Drill extra ventilation holes. (b) Supply and fit oil seal. Both features are now standard on Production. Also, further improvements are being made. Engine Overoiling & Piston Knocks. | W. 12. R.{Sir Henry Royce} 13. P. 1. Total 26. Last qtr's. total - 22. | Production cylinders are now honed and this cures overoiling. Piston knocks are improved but may still exist in a few cases owing to variation in the aluminium alloy. | ||