From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaints of engine misfiring and spark plug issues in several chassis.
| Identifier | ExFiles\Box 150\1\ scan0278 | |
| Date | 12th January 1937 | |
| -2- With reference to memo H.3/H.12.1.37., Chassis B.89.HM {Capt. W. Hallam - Head Repairs} , B.133.HM {Capt. W. Hallam - Head Repairs} and B.59.HM. {Capt. W. Hallam - Head Repairs} the complaints were as stated, but in the case of B.72.EF. I understand the first complaint of misfiring was after 11,727 miles, and unfortunately when the owner took the car to Kingsbury, there were no new plugs in stock and he was given a set of old plugs to put in his engine. Shortly after fitting these he returned to Kingsbury with the same trouble, when his plugs were cleaned and set and he has not been heard of since. In the case of B.28.HK. {Col. T. Harker - Sales} this customer appears to jump about between Kingsbury, Cricklewood, Conduit Street and Coombe Hill Golf Course and Kingsbury could not vouch for the accuracy of the statement that he had changed plugs twice a day, but they certainly have not heard from him since the set of Champion plugs were fitted. This gentleman I believe is a Canadian and suffers from an American complex, and anything "Amerique" to him is the cat's whisker. The general position appears to be that, whilst we are not free from sparking plug trouble, we are not in the serious position that certain quarters would have us believe, neither is there any direct evidence that lead fuel is entirely responsible. Rm {William Robotham - Chief Engineer} /G.H.Whyman, | ||