From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaints about 'booms' and a proposed modification to the rear engine feet and column support.
| Identifier | ExFiles\Box 137\4\ scan0321 | |
| Date | 18th April 1931 | |
| To R.{Sir Henry Royce} From Hs{Lord Ernest Hives - Chair}/Rm.{William Robotham - Chief Engineer} c. to Sg.{Arthur F. Sidgreaves - MD} Hor. c. to E.{Mr Elliott - Chief Engineer} Da.{Bernard Day - Chassis Design} c. to Hy.{Tom Haldenby - Plant Engineer} X634 Hs{Lord Ernest Hives - Chair}/Rm.{William Robotham - Chief Engineer}2/KT.18.4.31. X.634. X.7005. We have about ½ doz. customers who have complained bitterly about booms, that we must do something at once to help them. If we remove their rear engine feet and modify their column support it is certain that their main complaint will be overcome for the time being at any rate, and when we have found a better cure it can be applied. We are not doing anything to the car which will prevent them being put back to the standard condition if at any time this is found to be desirable. Hs{Lord Ernest Hives - Chair}/Rm.{William Robotham - Chief Engineer} See Standardisation Sheet X.634/X.7005 just issued. | ||