From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly report from June 1936 detailing customer complaints about vehicle brakes.
| Identifier | ExFiles\Box 130\4\ scan0048 | |
| Date | 30th June 1936 | |
| CUSTOMERS' COMPLAINTS. - C.C. COMPANY POLICY. - C.P. QUARTERLY COMPLAINTS - JUNE 1936. TOTAL BRAKE COMPLAINTS. 25 HP. PH.II. TOTAL. GRAND TOTAL. REMARKS. June Quarter. C.C. 225 66 291) C.P. 90 21 111) 402 Previous Quarter. C.C. 248 53 301) C.P. 93 19 112) 413 Six Months. 656 159 815 815 BRAKES SQUEAK - FRONT. June Quarter. C.C. 16 7 23) C.P. 8 - 8) 31 These complaints are all on cars with pivoted type front brake shoes. The most we can do is to re-bed and adjust or re-line. We have no definite cure. Previous Quarter. C.C. 29 4 33) C.P. 4 - 4) 37 Six Months. 57 11 68 68 BRAKES SQUEAK - REAR. June Quarter. C.C. 37 13 50) C.P. 13 - 13) 63 Majority of these complaints are on cars without pivoted type rear brake shoes. The latter were standardised at "H" series but we are still getting complaints. Previous Quarter. C.C. 51 7 58) C.P. 11 - 11) 69 Six Months. 112 20 132 132 BRAKES SEIZE - FRONT. June Quarter. C.C. 4 3 7) C.P. 7 8 15) 22 Most of these are prior to improved lubrication scheme for front axle. (Depot Sheet No. Hd.{Mr Hayward/Mr Huddy}216. Previous Quarter. C.C. 3 - 3) C.P. 9 4 13) 16 Six Months. 23 15 38 38 | ||