From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Chart tracking customer complaints by category for the 4 1/4 Bentley model from July to December 1938.
| Identifier | ExFiles\Box 131\3\ scan0008 | |
| Date | 1st January 1938 | |
| CHART OF COMPLAINTS 4 1/4 BENTLEY 1938 JULY AUG SEPT OCT NOV DEC SHOCK DAMPERS JULY: BRACKET BROKEN, INTERNAL KNOCK 3, LEAK FROM GLAND JOINT 5 AUG: ADJUST CONTROL, INTERNAL KNOCK 3, OIL LEAK 5, (TOTAL 9) SEPT: LOOSE ANCHORAGE, TIGHT PISTON 3, INTERNAL KNOCK, LOSS OF OIL 3, (TOTAL 10) OCT: CONNECT LINK, INTERNAL KNOCK, NSR 4 BOTH REAR GEAR BOX NOISY JULY: COMING OUT OF ENGAGEMENT 1 AUG: OIL LEAK 1 SEPT: STRAINED SELECTOR GATE 1 OCT: JUMPS OUT OF THIRD GEAR 1 DYNAMO TROUBLES JULY: 1 DRIVE RATTLE, 1 SOLDER MELTED, 2 FAULTY REGULATOR, 1 NOISY, 2 BRUSH STICKING, 1 OILED UP, (TOTAL 8) AUG: FAULTY REGULATOR, OILED UP 10 SEPT: FAULTY REG. 2, OILED UP 9, (TOTAL 11) OCT: 1 DIRTY CONDITION, OILED UP 9, 1 NOISY BRUSH, 1 FAULTY REG., (TOTAL 12) DEC: DEPOT MOD FOR CURING OIL ON COM GIVING GOOD RESULTS STARTER MOTOR JULY: FAULTY DRIVE 2 END FLOAT IN HUBS JULY: F.O.S HUB CHANGED 2, E.N.S RENEW RACE SEPT: FAULTY RACES 3 OCT: ADJUST 1 CLOCKS FAULTY JULY: 3 BOTTOM RIGHT: GWH{George W. Hancock - Head Chateauroux} 6 (SHEET 2) TOP RIGHT: 6 | ||