From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Internal memorandum regarding the tracking of complaints for the 'New Phantom' model.
| Identifier | ExFiles\Box 70\3\ scan0002 | |
| Date | 30th November 1925 | |
| X8783 To Wor.{Arthur Wormald - General Works Manager} EP.{G. Eric Platford - Chief Quality Engineer} Hs.{Lord Ernest Hives - Chair} Hm.{Capt. W. Hallam - Head Repairs} N. H.{Arthur M. Hanbury - Head Complaints} Copies R.{Sir Henry Royce} CJ BJ1/H30.11.25. "NEW PHANTOMCodename for PHANTOM I" COMPLAINTS. X8783 I attach a copy of a statement prepared by H.{Arthur M. Hanbury - Head Complaints} concerning New PhantomCodename for PHANTOM I complaints. I shall be obliged if you will have added to this list (and inform H accordingly) any additional complaints which have come under your notice. It will be of assistance if all the above officials will cause a similar sheet to be kept in their departments during the next twelve months, and forward to H.{Arthur M. Hanbury - Head Complaints} monthly any additions, to enable us to keep clearly before us how many complaints we are receiving in regard to each item on the new chassis. BJ. | ||