From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Response to customer complaints regarding rattles, squeaks, and tool quality for chassis 3-AX-143.
| Identifier | ExFiles\Box 96\1\ scan0177 | |
| Date | 9th August 1937 | |
| Hs.{Lord Ernest Hives - Chair} from Rm.{William Robotham - Chief Engineer} Rm{William Robotham - Chief Engineer}9/R.9.8.37. CHASSIS 3-AX-143 - ROWLAND PERKINS. It is difficult to appreciate this man's com- plaints without seeing him. We do not agree that our screw- drivers are inferior to those obtainable from Woolworth's for 6d. It is incredible that a rattle in the steering column and a squeaking noise in the rear suspension could not be cured at the first attempt. The solution to steering joggles is Wraith Wheel Movement, but as you yourself have frequently pointed out, on English roads this is not really a feature which ought to cause exasperation. It would appear to us that Mx.{John H Maddocks - Chief Proving Officer} should interview this customer, and find out what has reaaly produced his present state of mind. Rm.{William Robotham - Chief Engineer} | ||