From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Letter discussing a rear axle half shaft failure and out-of-guarantee repair options.
| Identifier | ExFiles\Box 89\5\ scan0087 | |
| Date | 2nd April 1940 | |
| Rm.{William Robotham - Chief Engineer}5/ML. 2.4.40. J.Howlett,Esq., Wellworthy Piston Rings Ltd., Lymington, Hants. Dear Howlett, Thank you for your letter of the 28th. March regarding your rear axle half shaft failure. I think if you ring up Bellringer at Hythe Road, you will find that he has a spare axle and will be able to use it to get your car in commission if you want to use it. I should certainly recommend having both half shafts changed whilst the axle is down. With regard to the cost of the replacement, your car is now out of the guarantee and therefore the Company is under no obligation to do this job free, you see. It is a most disconcerting failure and I am very sorry it has happened. We are examining the pieces at Derby. Yours sincerely, | ||