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From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Bar chart tracking customer complaints for the 4¼ litre Bentley model from July to December 1938.

Identifier  ExFiles\Box 131\3\  scan0005
Date  31th December 1938 guessed
  
CHART OF COMPLAINTS

BENTLEY

1938 | JULY | AUG | SEPT | OCT | NOV | DEC

REAR SILENCER BAFFLE LOOSE
JULY: 4
AUG: 6
SEPT: 4
OCT: 3
NOTE: SPOT WELDING DEFECTIVE

REAR AXLE OIL LEAKS
JULY: DIFF. FLANGE 3, NOSE PIECE 4, TOTAL 7
AUG: FLANGE 9, NOSE PIECE 9, TOTAL 18
SEPT: NOSE PIECE 5
OCT: FLANGE 4, NOSE PIECE 4, TOTAL 8
NOTE: DUE TO PINION RACE ALLOWING NOSE TO DROP. ACME THREAD FOULS CASE

REAR AXLE NOISY RACE
JULY: CHANGE 2, RECTIFY PINCH 5, TOTAL 7
AUG: GEAR TEETH PICKED UP 2, CHANGED RECTIFY PINCH 2, CHANGED FAULTY RACE 5, TOTAL 9
SEPT: RESET PINION 3, CHANGE FAULTY RACE 6, TOTAL 9
NOV: SLACK RACE 1, D W243
NOTE: MOD. EXPECTED

REAR AXLE PINION RACE CAGE BROKEN
AUG: 1
SEPT: BROKEN BALL 1, CAGE BROKEN 3, TOTAL 4
OCT: BALLS BROKEN 4, CAGE BROKEN 4, TOTAL 8
NOTE: MOD. EXPECTED

REAR AXLE DRIVING SHAFT FAILURE
AUG: N.S 3
SEPT: 3
OCT: NONE

REAR AXLE DRIVING DOG RATTLE
JULY: 20
AUG: LUBRICATED 4, CHANGED 3 ROUND 3, OVER SIZE FITTED 7
SEPT: OVER SIZE FITTED 5, LUBRIC. 1, TOTAL 15
OCT: CHANGED OVER 3, LUB. 5, OVER SIZE FITTED 14, TOTAL 22
NOV: CHANGED OVER 1, LUB. 3, OVER SIZE FITTED 8, TOTAL 12
NOTE: DUCKHAM KEENOL GREASE GIVES EXELLENT CUSHIONING EFFECT

FOOTER: GWH{George W. Hancock - Head Chateauroux} 3 (SHEET 2)
  
  


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