From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaints of stiff Bentley steering.
| Identifier | ExFiles\Box 106\5\ scan0199 | |
| Date | 30th October 1930 | |
| W/Cricklewood. - Mr. Hancock. Rm{William Robotham - Chief Engineer}/FJH.{Fred J. Hardy - Chief Dev. Engineer}31/JH.30.10.30. Technical Bentley Steering. We notice from the Quarterly complaint sheets that there are approximately 10 complaints of stiff steering per quarter. We should be glad if you could ascertain for us what are the usual causes for this, and what measures are taken to satisfy the customers. Rm{William Robotham - Chief Engineer}/F.J.Hardy. answered 31/10/30 | ||