From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Note for the complaint file regarding a customer's comments on Bentley steering and potential guarantee violation.
| Identifier | ExFiles\Box 90\2\ scan0001 | |
| Date | 7th August 1936 | |
| NOTE FOR THE COMPLAINT FILE. c. to W. (Hd{Mr Hayward/Mr Huddy}) and (Hs.{Lord Ernest Hives - Chair}) Captain A.G. Frazer Nash. B.102-GA. The above owner telephoned to Bly.{B. W. Bleaney - Bentley Sales} and then to myself on, I think, the 5th inst. Apparently his object in ringing up was first of all to say that he was very satisfied with the work which Park Ward & Co., recently carried out in attending to criticisms or complaints he had made of the coachwork which he said had been very successful, and in the second place, while thanking him for assisting him over these matters, he wished to say that he did not like the steering of the Bentley or any steering which had springs in its joints, which he considered all wrong and caused the steering to compare most unfavourably with certain cars (I think of the recent type) some of which he mentioned and which I do not know of. He wished to know whether if he proceeded to make alterations to the steering such as removing the springs it would vitiate his Guarantee and I told him straight out it certainly would. He then said that anybody who had driven cars of the type he had mentioned could not possibly appreciate the steering of the Bentley car. I told him that Sir Malcolm Campbell and Mr. Raymond Mays and other well-known high-speed drivers were delighted with it. As Capt. Frazer Nash then mentioned that he knew Mr. Hives well and I think other technical officials at our Works, I suggested that it might interest him to run the car up to the Works and consult them, asking him in the first place to enquire for Hd.{Mr Hayward/Mr Huddy} H.{Arthur M. Hanbury - Head Complaints} | ||