From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Statistical report on customer complaints and fixes for Speedometer, Tappets, and Transmission issues.
| Identifier | ExFiles\Box 47\3\ Scan345 | |
| Date | 1st December 1931 guessed | |
| -17- 20 HP. 25 HP. PH.I. PH.II. TOTAL. GRAND TOTAL. REMARKS. SPEEDOMETER. December Quarter. C.C. 3 10 1 11 25 } W.P. - 1 - 1 2 } 27 Most frequent complaint is trip not working. Previous " C.C. 2 1 1 4 8 } W.P. - - - - - } 8 Six months. 5 12 2 16 35 35 TAPPETS. December Quarter. C.C. 1 - 1 3 5 } W.P. - - - 2 2 } 7 This complaint is now chiefly confined to critical Owners. Previous " C.C. - 1 3 6 10 } W.P. - - - - - } 10 Six months. 1 1 4 11 17 17 TRANSMISSION - REAR AXLE THRUST. December Quarter. C.C. 7 8 - 1 16 } W.P. 1 1 - - 2 } 18 20 HP. This can be definitely cured by fitting the thrust race to the latest limits. New type thrust bearings now available. See Depot Sheet No.214. Ph.II. The limits in this case have been altered to reduce on the pick up due to slackness in the pinion bearing. Previous " C.C. 18 4 - 2 24 } W.P. 1 3 - - 4 } 28 Six months. 27 16 - 3 46 46 TRANSMISSION - AXLE GEARS NOISY. December Quarter. C.C. - - - - - } W.P. - - - - - } - Previous " C.C. 2 - - 1 3 } W.P. - - - - - } 3 Higher oil level on Phantom II now standard. Six months. 2 - - 1 3 3 | ||