From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Urgent need for parts to address customer complaints about front brake judders on Bentley chassis.
| Identifier | ExFiles\Box 85\1\ scan0186 | |
| Date | 25th August 1936 | |
| U.C. Mr. Hives G.P. by H.{Arthur M. Hanbury - Head Complaints} G.{Mr Griffiths - Chief Accountant / Mr Gnapp} Hs.{Lord Ernest Hives - Chair} D.P. 26/8/36 X306 BY.3/G.25.8.36. BENTLEY CHASSIS - FRONT BRAKE JUDDERS. In order to have some material available to deal with customers complaints, some of which are very urgent, will you kindly order up 12 sets of the material specified on BY/TWD.{T. W. D???Aeith}3/E.4.8.36. copy attached. Please note, the Experimental Department have the dies in hand for producing these later in quantities, but in the meantime the special parts should be produced in cast aluminium bronze, as we cannot afford to wait for the production of dies in view of the urgency of some of the complaints and the danger to life when juddering takes place. Tracings for same are being sent with the memo. Will the Order Office kindly supply the Repair Department with a set of loose blueprints, so that they will understand what the matter involves. By BY.{R.W. Bailey - Chief Engineer} | ||