From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaints related to various brake issues.
| Identifier | ExFiles\Box 84\2\ scan0206 | |
| Date | 10th December 1934 | |
| -2- Hs{Lord Ernest Hives - Chair}/Rm.{William Robotham - Chief Engineer}6/KW.10.12.34. (6) Brakes fading when car is driven hard. Once again, this trouble is susceptible to the bedding of the brakes. If the brakes are bedding correctly we consider that the car has to be driven in an unreasonable manner before the trouble can be experienced. However, we should like to know what complaints have been received and whether the owner has continued to complain after he has had the car some little time. (7) Oil on the rear brakes. We should like to know how many complaints there have been of this trouble. (8) Inefficient brakes. We should like a general classification of these complaints, and what finally cured the trouble. We know that Kingsbury have a complete classification of the troubles and hope that yourselves and Cricklewood have also divided up the troubles. We should be glad if you could collect all the information available and let us have it. Hs{Lord Ernest Hives - Chair}/Rm.{William Robotham - Chief Engineer} | ||