From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Letter to a customer regarding the cause of a big end bearing failure in their Bentley and an offer to cover repair costs.
| Identifier | ExFiles\Box 89\4\ scan0033 | |
| Date | 18th January 1937 | |
| S/o (Rm{William Robotham - Chief Engineer}) 261 H17/H18137. 18th January, 1937. J.{Mr Johnson W.M.} Hutton, Esq., Messrs. J.Olding Ltd., 8, N.Audley Street, W. 1. Dear Sir, Re: your Bentley car No. B. 47-HW. With reference to our letter of the 17th ult. and the trouble you experienced with the engine of your car a few days previously, we have now received a report from our Derby Works of the cause of the failure of one big end bearing. Their examination shewed that there had been a shortage of oil to the bearing and this, in fact, was confirmed by the actual finding of a particle of foreign matter lodged under the oil pressure relief valve. This loss of pressure would have an immediate effect on the oil circulation and the bearings would be starved of oil. Although, of course, the loss of pressure would immediately be visible on the pressure gauge on the instrument board, we propose, in view of the car having been delivered to you so recently, to bear the cost of the necessary repairs ourselves. We hope your car is now running in every way to | ||