From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Requesting a list of customer complaints be provided to the design department to help eliminate troubles.
| Identifier | ExFiles\Box 47\2\ Scan445 | |
| Date | 15th December 1930 | |
| Y4117 Hd.{Mr Hayward/Mr Huddy} from Hs{Lord Ernest Hives - Chair}/Rm.{William Robotham - Chief Engineer} c. Wor.{Arthur Wormald - General Works Manager} Hs{Lord Ernest Hives - Chair}/Rml/AD15.12.30. CUSTOMERS COMPLAINTS. Will you please arrange for Da.{Bernard Day - Chassis Design} to have a list of customers complaints as he states that he does not get this information and therefore can hardly be expected to design to eliminate the troubles. Will you please let him have a copy of last months quarterly complaints so that he may correctly interpret GWH{George W. Hancock - Head Chateauroux}'s report. Hs{Lord Ernest Hives - Chair}/Rm.{William Robotham - Chief Engineer} | ||