From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Recommending C. attend a discussion between Depot Managers regarding service complaints.
| Identifier | ExFiles\Box 130\2\ scan0277 | |
| Date | 6th November 1936 | |
| 111G Hs.{Lord Ernest Hives - Chair} from Rm.{William Robotham - Chief Engineer} Rm{William Robotham - Chief Engineer}9/R.6.11.36. SERVICE COMPLAINTS. We would like to recommend that C. attends the discussion between the Depot Managers on service complaints. He is responsible for passing free of charge work, and Hancock thinks in many cases that the customer ought to pay. C. could probably convince him that this is unwise. Rm.{William Robotham - Chief Engineer} | ||