From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaint about steering and the proposed solution.
| Identifier | ExFiles\Box 47\2\ Scan045 | |
| Date | 23th December 1927 | |
| To Hm.{Capt. W. Hallam - Head Repairs} from Hs{Lord Ernest Hives - Chair}/Rm.{William Robotham - Chief Engineer} Y417 Hs{Lord Ernest Hives - Chair}/Rn{Mr Robinson}3/LG23.12.27. RECEIVED DEC 8 1927 With reference to the attached complaint. We have a number of experiments in hand, but it will be about 2 months before we can definitely offer Mr. Geoffrey Summers any modification to his steering, as the parts will have to run 10,000 miles. As we have now standardised the improved steering geometry on the 20 HP. car, you can tell Mr. Summers we shall be in a position to give him a 20 HP. car on which the steering is quite free from the trouble of which he complains Hs{Lord Ernest Hives - Chair}/Rm{William Robotham - Chief Engineer} | ||