Quarterly complaints report for the 20HP model listing issues, number of cars affected, and remedies.
| Identifier | ExFiles\Box 47\5\ Scan116 | |
| Date | 25th December 1926 | |
| QUARTERLY COMPLAINTS - 20HP For quarter ending 25.12.26. W. - signifies Works. N. - " Cricklewood. P. - " Paris. Nature of Complaint. | No. of cars. Prior to India(Production 20 HP. with 4-speed box and Front Wheel Brakes). | No. of cars. India(Production 20 HP. with 4-speed box and Front Wheel Brakes) Series. | Remarks. Starter Motor failures, from various causes. | W. 4. N. 15. P. - | W. 6 - 10. N. 10 - 25. P. - Total: 35. | For the chief cause of this complaint no permanent cure has been found. Brakes squeaking. | W. 8. N. 7. P. - | W. 4 - 12. N. 3 - 10. P. - Total: 22. | An 80% cure has been found for pre-India(Production 20 HP. with 4-speed box and Front Wheel Brakes) cars by fitting an Anti-Squeak Device. The India(Production 20 HP. with 4-speed box and Front Wheel Brakes) chassis is chiefly front wheel squeaks. The fabric after being in use some time forms a hard and dry glazed surface. Slipper Drive seizures. | W. 13. N. 4. P. - | W. 3 - 16. N. 1 - 5. P. - Total: 21. | A new oiling Device has been introduced which we hope will prove a cure. We adopt on all Engines when they are dismantled. Corroded Cylinder Tubes. | W. 7. N. - P. - | W. - - 7. N. - P. - Total: 7. | Copper now used instead of steel which should cure the trouble. Steering Wobbles. | W. - N. 5. P. - | W. 10. - 10. N. 12. - 17. P. 2. - 2. Total: 29. | A new design has been standardised which we hope will overcome the majority of these complaints. There will still be the old car complaints. Handwritten text: V4118 (top right and left margin) | ||
From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).