Customer complaints about the Phantom car model, comparing issues between two reporting periods.
| Identifier | ExFiles\Box 47\1\ Scan264 | |
| Date | 3rd March 1926 | |
| Expl: Report. Expl: No. 8770 Y8770 Hs {Lord Ernest Hives - Chair} 1/LG.3.3.26. To R. {Sir Henry Royce} from Hs. {Lord Ernest Hives - Chair} c. to CJ. BJ. c. to RG. {Mr Rowledge} E. {Mr Elliott - Chief Engineer} c. to DA. {Bernard Day - Chassis Design} BY. {R.W. Bailey - Chief Engineer} c. to EP. {G. Eric Platford - Chief Quality Engineer} Wor. {Arthur Wormald - General Works Manager} c. to Hr. RE. PHANTOM COMPLAINTS. Last November we received a report from Sales giving a list of the customers complaints on New Phantom(Codename for PHANTOM I) cars. We have now received a further list (Hr8/PD2. 3.26) showing the complaints received from customers from Nov.1st. 1925 to Mar.1st. 1926. COMPLAINTS. No. on previous report. No. on present report. REMARKS. Over-oiling. 52 15 The nos. of the 15 chassis complaints all shew that they were some of the early cars. Noisy tappets. 2 5 Clutch jaggers. 13 7 Clutch not stopping. 2 Nil Exhaust noisy. 7 3 The improved silencer is now standardised. Popping in silencer. 8 8 Exh. butterfly squeak-ing. 6 6 Steering wobbles. 5 Nil Road shocks on steering. 2 1 New steering standardised. Timing gears noisy. 3 2 Battery ignition points burning. 5 4 Improved battery head has recently been standardised. Springing. 14 2 Governor control sticking. 4 6 Cars complained of had not the improved control. Poor acceleration. 2 Nil. Front wheel brake grab. 6 2 Brake squeaks. 4 1 contd :- | ||
From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).