From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Summary table of customer complaints, comparing previous and present report numbers with remarks.
| Identifier | ExFiles\Box 47\1\ Scan265 | |
| Date | 3rd March 1926 guessed | |
| contd :- -2- COMPLAINTS. | No. on previous report. | No. on present report. | REMARKS. ---------------------------|-------------------------|------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------- Carburetter and petrol system. | Nil | 1 | Rubber Joints. | Nil. | 5 | There has been a certain amount of trouble with rubber joints which have not been properly vulcanised. Tests are being made with an improved type of clip. Lubrication pressure. | Nil. | 1 | Tappet springs. | Nil. | 4 | The material for the tappet springs has been changed from carbon steel to chrome vanadium. Tests have proved that the new springs are entirely satisfactory. Accelerator pedal sticking.| 2 | Nil. | Pre-ignition. | Nil. | 5 | We are making further enquiries about this because there is no reason why this fault should exist. Steering stiff. | 7 | 1 | New steering standardised. Dynamo. | 1 | 2 | Failure of ball brgs. in front wheels. | Nil. | 3 | It has been proved that these failures are due to insufficient lubrication. All Depots have been advised re. this. ---------------------------|-------------------------|------------------------| TOTAL :- | 150 | 84 | In the previous report there were :- 2 complaints of engine moan. 1 " " thud in engine. 1 " " self starter. 1 " " rear axle noisy. There are no complaints under these headings in the last report. contd :- | ||