Establishing a procedure to centralise information on parts that fail in service.
| Identifier | ExFiles\Box 131\3\ scan0054 | |
| Date | 5th April 1939 | |
| 11/13 ALL TESTERS PLEASE NOTE Rm {William Robotham - Chief Engineer} To: Hd. {Mr Hayward / Mr Huddy} N. K. {Mr Kilner} Levallois c. to Rm. {William Robotham - Chief Engineer} c. to Rm {William Robotham - Chief Engineer} /GWH {George W. Hancock - Head Chateauroux} (K) c. to RHC. {R. H. Coverley - Production Engineer} c. to LA. {L. A. Archer} c. to Da. {Bernard Day - Chassis Design} c. to BY {R.W. Bailey - Chief Engineer} /RD c. to BY {R.W. Bailey - Chief Engineer} /CS c. to BY {R.W. Bailey - Chief Engineer} /HEB {H. Biraben} c. to BY {R.W. Bailey - Chief Engineer} /CRL. {C. R. Lisson} c. to D {John DeLooze - Company Secretary} /BP. c. to G {Mr Griffiths - Chief Accountant / Mr Gnapp} /Mt. BY.2/MG.5.4.39 SERVICE COMPLAINTS In order to centralise all available information regarding parts which fail or give trouble in service, I want to arrange that BY {R.W. Bailey - Chief Engineer} /SB {Mr Bull/Mr Bannister} sees all such defective parts, and it is therefore necessary in future that any part returned for inspection should be clearly labelled for the attention of BY {R.W. Bailey - Chief Engineer} /SB. {Mr Bull/Mr Bannister} He will then co-operate with the Design or Experimental Depts, or Section Leaders, to ensure that any necessary investigation and correction of the fault is carried out. BY. {R.W. Bailey - Chief Engineer} | ||
From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).