Plan to install stiffer rear springs for a customer, not to fix their complaint but to make them appreciate the original setup.
| Identifier | ExFiles\Box 47\2\ Scan075 | |
| Date | 31th May 1928 | |
| To Hm. {Capt. W. Hallam - Head Repairs} from Hs {Lord Ernest Hives - Chair} /Rn. {Mr Robinson} c. to Wor. {Arthur Wormald - General Works Manager} PN. {Mr Northey} c. to Sg. {Arthur F. Sidgreaves - MD} H. {Arthur M. Hanbury - Head Complaints} c. to CWB. BY. {R.W. Bailey - Chief Engineer} c. to EP. {G. Eric Platford - Chief Quality Engineer} MX. {John H Maddocks - Chief Proving Officer} X417 Hs {Lord Ernest Hives - Chair} /Rn {Mr Robinson} 1/LG31.5.28. C.E.A. Hartridge Esq. X8410 With reference to Hm {Capt. W. Hallam - Head Repairs} /NRC {N. R. Chandler} 2/ME30.5.28. From our own experience we are quite convinced that the 25% stiffer rear springs will not cure Mr. Hartridge's complaint; however, we understand that the object is to make Mr. Hartridge appreciate his present springing and we believe that the 25% stiffer springs will produce the required result in this case. Hs {Lord Ernest Hives - Chair} /Rn. {Mr Robinson} | ||
From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).