Cover letter introducing a list of principal complaints for the Phantom & 20 HP models over a three-month period.
| Identifier | ExFiles\Box 47\1\ Scan377 | |
| Date | 16th November 1926 | |
| To R. {Sir Henry Royce} from Hs. {Lord Ernest Hives - Chair} c. to BJ. Wor. {Arthur Wormald - General Works Manager} c. to RG. {Mr Rowledge} E. {Mr Elliott - Chief Engineer} c. to DA. {Bernard Day - Chassis Design} Hm {Capt. W. Hallam - Head Repairs} c. to BY. {R.W. Bailey - Chief Engineer} +4117 Hs {Lord Ernest Hives - Chair} 3/LG16.11.26. COMPLAINTS - PHANTOM & 20 HP. +4118. Attached herewith is a list of the principal complaints on the 20 HP. and Phantom cars dealt with by the Repair Dept. for 3 months. We think this information is particularly valuable because it shows the faults which develop when the cars are in the hands of customers. It will be seen that in most cases a cure for the complaint has already been standardised, or modifications are in hand, but this does not overcome the fact that there are a number of cars on the road with these unsatisfactory parts fitted to them. MADE AT CROWLEY Hs. {Lord Ernest Hives - Chair} | ||
From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).