Summary table of vehicle complaints, number of cars affected by series, and remedial actions taken.
| Identifier | ExFiles\Box 47\2\ Scan159 | |
| Date | 30th June 1929 guessed | |
| -3- HEADERS: Nature of Complaint. No. of Cars. (Sub-headers: Pre-India(Production 20 HP. with 4-speed box and Front Wheel Brakes). | India(Production 20 HP. with 4-speed box and Front Wheel Brakes) Series.) Last Qtr's. Total. Remarks. ROW 1: Nature of Complaint: Rear Axle Thrust. Pre-India(Production 20 HP. with 4-speed box and Front Wheel Brakes): W. -, N. 4., P. - India(Production 20 HP. with 4-speed box and Front Wheel Brakes) Series: W. 8., N. 12., P. 4. (Sub-total: 24.) Last Qtr's. Total: 27. Remarks: The old design is improved and the modification is applicable to older cars. Up-to-date we have no record of a failure where all the latest modifications have been introduced. This is being carefully watched. ROW 2: Nature of Complaint: Servo jaggers and Brake Thuds. Pre-India(Production 20 HP. with 4-speed box and Front Wheel Brakes): W. -, N. -, P. - India(Production 20 HP. with 4-speed box and Front Wheel Brakes) Series: W. 2., N. 17., P. 1. (Sub-total: 20.) Last Qtr's. Total: 14. Remarks: Scheme for allowing flexibility in servo operation has been standardised. On those cars where no flexibility device is fitted the halos are re-bedded. A new fabric has been standardised. ROW 3: Nature of Complaint: Starter Motor Failures. Pre-India(Production 20 HP. with 4-speed box and Front Wheel Brakes): W. 2., N. 3., P. - India(Production 20 HP. with 4-speed box and Front Wheel Brakes) Series: W. 3., N. 16., P. 1. (Sub-total: 20.) Last Qtr's. Total: 25. Remarks: With the existing design we still have trouble. Information has been circularised at different times dealing with the various methods of overcoming the trouble. ROW 4: Nature of Complaint: Steering Joggles and Wobbles. Pre-India(Production 20 HP. with 4-speed box and Front Wheel Brakes): W. 2., N. 12., P. - India(Production 20 HP. with 4-speed box and Front Wheel Brakes) Series: W. 6., N. 20., P. 2. (Sub-total: 28.) Last Qtr's. Total: 28. Remarks: We are successfully dealing with the low speed wobble by fitting the spring loaded cross steering tube. High speed wobbles are practically non-existent. The latest worm and nut has considerably improved joggles and we are introducing it on replacement for older cars. | ||
From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).