Quarterly complaints report for the 40/50 HP Phantom model, listing the 12 worst issues for the quarter ending September 30th.
| Identifier | ExFiles\Box 47\1\ Scan378 | |
| Date | 29th October 1926 | |
| C O P Y. Hml/W29.10.26. QUARTERLY COMPLAINTS - 40/50 HP. PHANTOM. From the records we have kept of cars received at W. during the quarter ending Sept. 30'th., the following are the 12 worst points :- Nature of Complaint. | No. of cars. | Has a cure been fo-und or not? Springing complaints. | 13 | No definite cure. Cannot hope to make a specification to suit everybody. Something we can never hope to cure absolutely. Noisy tappets. | 18 | A new design is standardised which we hope will help things considerably. Servo jaggers and squeaking. | 11 | The new design of introducing flexibility in the servo over-comes jaggers. Throttle sticks. | 13 | No definite cure yet. Exhaust bufferfly. Throttle sticks and Squeaks. | 6 | " " " Noisy magnetos. | 6 | " " " Steering - various. | 19 | New design we hope will cure these. Burning platinum points. | 8 | An oil seal is designed which we hope will help these. Overoiling. | 5 | Fast dying out. Petrol consumption. | 8 | Can generally be overcome by tuning up. Heat inside body. | 6 | Cured by correct fitting coach-work. Clutch troubles. | 8 | A new design has been made which we hope will cure the trouble. We hope to include in the next quarter's Return N. and P. returns. Also we are including outdoor work in future. Hm. {Capt. W. Hallam - Head Repairs} | ||
From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).