From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly report on customer complaints for Phantom I, Phantom II, 20 HP, and 25 HP chassis.
| Identifier | ExFiles\Box 130\1\ scan0004 | |
| Date | 1st February 1933 | |
| To E.{Mr Elliott - Chief Engineer} from Hd.{Mr Hayward/Mr Huddy} WST X4117 See me re electrical complaints To Rn.{Mr Robinson} HS.{Lord Ernest Hives - Chair} Gr.{George Ratcliffe} W.X. N. A.P.A. Ltd. AS Hd{Mr Hayward/Mr Huddy}2/HR.1.2.33. QUARTERLY COMPLAINTS. PHANTOM I, PHANTOM II, 20 HP. AND 25 HP. CHASSIS. ------------------------------------------------ The attached lists show the most prevalent F.O.C. work which has been carried out by the Repair Department during the last Quarter, ending December 1932, and include Phantom I., Phantom II., 20 HP., and 25 HP. cars. During this Quarter we have divided the Complaints into two classes:- 1. Definite Customer's Complaints - Marked C.C. 2. Rectification to such parts of the chassis as thought advisable by the Repair Department. - Marked W.P. The total returns include those cars attended to at Works, Cricklewood and A.P.A. Ltd. In the Remarks column we try to show whether a cure has been found or not and also what action has been taken. There are other complaints which we attend to Free of Charge, but generally they are less in number than those shown on the lists. Hd.{Mr Hayward/Mr Huddy} | ||