From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly complaints report concerning the 20/25 HP and Phantom II chassis for the quarter ending March 1935.
| Identifier | ExFiles\Box 130\1\ scan0223 | |
| Date | 14th May 1935 | |
| X1112 To Sg.{Arthur F. Sidgreaves - MD} from Hd.{Mr Hayward/Mr Huddy} " " Wor.{Arthur Wormald - General Works Manager} " " C. " " R.{Sir Henry Royce} " " L. " " Ba. To Hs.{Lord Ernest Hives - Chair} " HY.{Tom Haldenby - Plant Engineer} " EP.{G. Eric Platford - Chief Quality Engineer} " MX.{John H Maddocks - Chief Proving Officer} " N. " RBA. Ltd. Hd{Mr Hayward/Mr Huddy}14/HR.14.5.35. QUARTERLY COMPLAINTS. -------------------- 20/25 HP. AND PHANTOM II CHASSIS. ------------------------------- The attached lists show the most prevalent F.O.C. work which has been carried out by the Repair Departments at Works, Cricklewood and F.B.A. Ltd., during the last Quarter, ending March 1935, and include 20/25 HP. and Phantom II cars. During this Quarter we have divided the complaints into two classes:- 1. Definite customers' complaints. - Marked C.C. 2. Rectification to such parts of the chassis as thought advisable by the Repair Departments. - Marked C.P. In the Remarks column we try to show whether a cure has been found or not, and also what action has been taken. There are other complaints which we attend to free of charge, but generally they are less in number than those shown on the lists. Hd.{Mr Hayward/Mr Huddy} | ||