From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Letter concerning a customer complaint about a backfiring issue on a New Phantom chassis.
| Identifier | ExFiles\Box 1\3\ B001_X 93-page66 | |
| Date | 10th September 1926 | |
| S/W. Hs.{Lord Ernest Hives - Chair} Copies to:- R.{Sir Henry Royce} N. Wor.{Arthur Wormald - General Works Manager} CWB. X 93. Hr8/PD/10-9-26. Backfiring - New PhantomCodename for PHANTOM I Chassis. Below is copy of a letter we have just received from Mr. Nutt of Barkers. BJ. has seen this and asked me to write to you about it. Would you please let us know what action is being taken to overcome this trouble:- "I have just learnt from Mr.Coates that one of our clients - Mr. H.C. Sinclair - had considerable trouble with his "New PhantomCodename for PHANTOM I" No. 73-HC. delivered to him on the 1st February. "The day after delivery we received a complaint from Mr.Sinclair respecting "popping back", and wrote Conduit Street on the 2nd February. "Despite the efforts your people made, the "popping back" although minimised, still existed, with the result that Mr. Sinclair advised us on the telephone some time ago that he had sold the car, not being nearly as pleased with it as with the Hispano Suiza. "I may also say that I have had this trouble very badly with my new 40/50 h.p. Trials car. and think these complaints should be seriously gone into." ----------- Hr H | ||