Rolls-Royce Archives
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From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Cover letter for the quarterly complaints report concerning the New Phantom and Late 20 HP chassis.

Identifier  ExFiles\Box 47\5\  Scan162
Date  11th November 1927
  
To from Hm. {Capt. W. Hallam - Head Repairs}
B.J.
W.R.
C.G.
CWB.
Ha.

Hs. {Lord Ernest Hives - Chair}
I.P.
T.X.
C.C.
Flt. Australia.
Cy. R.R. America, Inc.

X4118
RECEIVED NOV 14 1927

Hm {Capt. W. Hallam - Head Repairs} 4/K/11.11.27.

QUARTERLY COMPLAINTS.

New PhantomCodename for PHANTOM I and Late 20 HP. Chassis.

The attached lists show the most prevalent complaints which have been dealt with by the Repair Departments during the last quarter ending September, 1927, and include Phantom and Late 20 HP. cars.

The following items have been added to those appearing on last quarter's lists :-

40/50 HP.
Slipper Drive Seized.
Clutch Jaggers and Slipping.
Carburetter Flooding.
Valve Springs.
Exhaust Cut-out Sticks.

20 HP.
Exhaust Pipe Bracket.
Dynamo Drive Rattles.

The total returns include those cars attended to at Works, Cricklewood and Paris.

In the remarks column we try to show whether a cure has been found or not, and also what the cure consists of.

There are numerous other complaints which we attend to free of charge but generally they are less in number than those shown on the lists.

Hm. {Capt. W. Hallam - Head Repairs}
  
  


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